The Tasker 24 guidelines and network conditions:

1. No private contact information: Employees are not allowed to exchange emails, telephone numbers or addresses. All communication should take place exclusively via the platform.
2. Prohibition of private agreements: Employees are not allowed to make private offers (such as individual prices or work outside the platform) to ensure that all orders are officially processed via your platform.
3. No cash: All payments must be made digitally and via the platform. Cash payments or direct settlements are not allowed.
4. Automatic monitoring: The platform is set up to automatically detect any use of unauthorized words or contact details. In case of violation, employees will be blocked immediately.

Here is a quick summary of the process:
1. Employee registration: Employees log in to the platform.
2. Order creation: Customers post orders.
3. Quotation function: Employees can send quotations with price suggestions.
4. Customer selection: Customers see the quotations and decide which one to accept.

If you would like to cancel your order, please note that cancellations are possible at the latest 24 hours before the agreed date. If you cancel later, a staggered cancellation fee will apply: •For orders under 100 euros: a flat rate of 20 euros. •For orders over 100 euros: 20 percent of the order value, but a maximum of 100 euros. The fee will be charged via the selected payment method, such as Klarna.

Employees are obliged to work honestly and professionally. Any attempt at fraud, deliberate deception or poor performance will not be tolerated. If we discover that an employee violates the rules or commits fraud, this will be reported immediately to our lawyer. In such cases, legal consequences may arise, including claims for damages and possible criminal proceedings. Here are a few additional points that the code of conduct must pay attention to in order to ensure that everything is well regulated: 1. Confidentiality and data security: Employees are not allowed to pass on personal data of customers (such as email, telephone number, address) or use it for private purposes. Any unauthorized use of customer data will result in immediate blocking and legal consequences.
2. Communication rules:
All communication between customers and employees must take place exclusively via our platform. Direct contact via email, telephone or other private channels is prohibited. Violations will result in a permanent blocking of the employee account.
3. Prohibition of private transactions:
Employees are not allowed to make private agreements with customers that take place outside of the platform (e.g. for cash payments or private orders). All services must be processed via the platform. If violated, the employee’s profile will be permanently blocked.keep or commit fraud. Reporting Issues: If a customer is dissatisfied or an employee has a complaint, it must be reported immediately to our support team so that we can find a solution. 5. Consequences for Misconduct: Any violation of the rules, such as fraud, unprofessional behavior, or data protection violations, will be taken seriously and may result in legal action. Employee Rating: 1. Honest and Fair Ratings: Customers can rate employees after completing a job. These evaluations should be honest, respectful and objective. Reviews based on personal attacks, false information or unauthorized behavior may result in review and deletion.
2. Anonymity and data protection:
Employees’ reviews should be submitted anonymously, without employees’ private data being publicly accessible. However, the employee’s name and service are displayed so that the customer knows who they have rated.
3. No manipulation of reviews:
Manipulating reviews or leaving fake reviews is not allowed, neither by the customer nor the employee. Violations of this rule will result in legal consequences.
4. Right to respond:
Employees have the right to respond to negative reviews to clarify misunderstandings or to express their point of view, provided this is done objectively and respectfully.

The customer guidelines:
1. Respectful treatment:
Customers must treat our employees with respect Any kind of discrimination, harassment or inappropriate behavior towards employees will result in immediate blocking of the customer account.
2. Prohibition of private agreements:
All agreements regarding services and payments must be processed exclusively via our platform. Private agreements or cash payments are not permitted and can lead to the customer account being blocked.
3. Terms of payment:
Customers are obliged to make the agreed payments on time via our platform after completing an order. Delayed or non-payment may… Cancellation of orders:
Customers can cancel orders, but only up to a certain point before the scheduled date. Late cancellations may result in cancellation fees.
5. Confidentiality and data protection:
Customers may not store or share personal data of employees (such as telephone numbers or email addresses) for private purposes. Violation of this rule will result in the customer account being blocked.
6. Reviews and feedback:
Customers can provide an honest review after completing an order. However, it is prohibited to evaluate employees unfairly or defamatory. If the rating function is misused, we reserve the right to take appropriate measures.
7. Consequences of violations: If our guidelines are repeatedly violated, we reserve the right to permanently block the customer account and take legal action. This can lead to legal action. Note for additional guidelines:
1. Liability and responsibility: It is important for both employees and customers that liability for damage or loss that occurs during an order is clearly defined. As a rule, the client (customer) remains responsible for damage to his own property, unless the employee acted intentionally or with gross negligence.
2. Confidentiality:
Employees may not pass on any confidential information of the client, such as addresses or private matters, to third parties. Customers are also not allowed to share employees’ personal information without their consent.
3. Availability of services:
It should be established that all services are only available if employees and customers fulfill their obligations within the agreed deadlines. Repeated failure to keep appointments could result in the account being blocked or restricted.
4. Prohibition of discrimination:
Any form of discrimination, whether based on gender, race, religion, sexual orientation or origin, is strictly prohibited for both employees and customers. Violations of these rules will result in immediate account closure and legal action.