We at Taskar24 place great importance on protecting your personal data. In this privacy policy, you will learn which data we collect, how we process it, and which rights you are entitled to. Our platform meets the requirements of the General Data Protection Regulation (GDPR) and other applicable data protection laws. We process your personal information through the Taskar24 website, as well as the app, services, online, and any other services that refer to this privacy policy from Taskar24.

1. Which data we collect

“We collect personal data only to the extent necessary to provide and improve our services.

 The collected data includes:

“Customer data”

• “First name and last name”
• “Email address”
• “Telephone number”
• “Address (if required for the order)

employee data”

• First name and last name
• Email address
• Telephone number
• Place of residence and city
• Language skills and abilities
• Description and prices of the offered services
• Reviews from other users

“Additionally:”

• Identity verification: For verification, we collect a copy of the ID and a selfie. These data will be used solely for verification purposes and will be deleted afterward.”

“Technical data”

• IP address
• Device information (browser type, operating system)
• Cookies (see point 6)

2- What we use your data for:

We process personal data exclusively for the following purposes:

• To facilitate the provision of services between customers and employees
• To fulfill contractual obligations
• For communication (e.g., updates, order details)
• To improve our platform and services
• To comply with legal requirements

3- Storage and deletion of data:

We store your personal data only as long as necessary to fulfill contractual agreements and legal requirements

• Data for contract fulfillment: Your data will be stored during the use of our platform. After the contract ends, we will delete all data that is no longer needed.
• Deletion upon request: You can request the deletion of your data at any time, provided there are no legal obligations preventing it.
• Retention obligations: In accordance with legal regulations, certain data (EG, billing and tax data) must be retained for a period of up to ten years.
• Data deletion: Once the data is no longer needed for the purposes mentioned above, it will be securely deleted or anonymized.

4- Rights of the users:

You have the following rights under the GDPR:

• Right of access: You have the right to request an overview of the data we have stored.
• Right to rectification: Incorrect or incomplete data can be corrected.
• Right to erasure: You can request the deletion of your data, provided there are no legal retention periods.
• Right to object: You can object to the processing of your data if it is based on legitimate interest.
• Right to data portability: Your data can be provided in a structured, commonly used format.

5-Cookies and tracking:

Our website uses cookies to enhance your user experience.

Types of cookies:

• necessary cookies: These are necessary for the operation of the platform.
• functional cookies: These store your preferences (eg, language settings).
• analytics cookies: These help us improve the platform.

You can disable cookies at any time in your browser settings. Please note that some features of the website may be limited as a result.

6- Data processing when using our platform:

customer data

• Your data will be used to process inquiries, coordinate orders and ensure communication between you and employees.
• After completing an order, we only save the first name in order to process future requests efficiently.

employee data

• Employee data is used to offer their services on the platform and to coordinate with customers.
• Identity verification: Your ID data and selfies will be deleted after successful verification.

Data protection declaration for our platform
We, as the operator of this platform, act as an intermediary between customers and employees and are committed to protecting your personal data. Our data protection declaration describes how we collect, process and protect data.

7 – Data processing by customers:

• We collect personal information from customers, including name, first name, email address and telephone number, to process inquiries, coordinate orders and ensure communication.
• After completing an order, we only save the customer’s first name in order to efficiently process future inquiries. All other data is deleted after the order has been completed, unless there are legal retention obligations.

8 – Data processing of employees:

• To register employees, we collect the following data: first name, first letter of last name, profile picture, gender, nationality, place of residence, city, language skills, skills, service description, service price and public reviews.
• Employees must submit a copy of their ID or passport for identity verification. These documents are for one-time verification purposes only and will be deleted immediately after confirmation.
• For additional security, a selfie is requested to confirm your identity. This image is also only used for verification purposes and is then deleted.
• We only store first name, last name, email address and telephone number in the long term to ensure up-to-date communication. The telephone number is required to clarify important information and agreements without customers having to communicate directly with employees.

9 – Contractual provisions:

• The agreement between customers and employees is considered an independent contract. We act only as an intermediary and assume no liability for tax matters or other legal obligations of employees. Each employee is responsible for properly reporting and paying his or her taxes and statutory duties.
• • Users can request the deletion of their contact details at any time, as long as there are no legal obstacles.

10- Payment processing via Stripe:

Payment services and data transfer:
We use the payment provider Stripe, Inc. (hereinafter “Stripe”) to process payments on our platform. When using our services to make payments, personal data such as name, email address, payment details (such as credit card number, expiration date and security code) are transmitted to Stripe. Stripe processes this data in accordance with its own privacy policy, which you can view at https://stripe.com/privacy.
2. Processing of payment data:
Stripe assumes responsibility for the secure processing of your payment data. We do not receive any sensitive payment data (such as your full credit card number), only information about the payments made and the success of the payment. This information is used exclusively to process the payments.
3. Data protection at Stripe:
Stripe is committed to protecting your data in accordance with applicable data protection laws and only processes your payment data for the purposes related to the payment collection. For more information about how Stripe uses data, please see their privacy policy.
4. Revocation of consent and payment processing:
If you do not wish to process payments via Stripe, you can make the payment using another method or contact us to discuss alternative payment methods. Revoking your consent to use Stripe does not affect the legality of payments made up to that point.

11- Sharing of data with customers:
We only share with customers the basic profile information of employees that is necessary to perform their tasks. This includes:
• Profile picture
• First name and last name
• Language skills
• Service description
• Customer reviews

In addition to the employee profile information required to complete the task, we also provide the customer with the following information:
• The employee’s offer, including the price
• A detailed description of the job
• The date on which the job is to be completed, including the employee’s option to specify the preferred time period (if specified by the employee).

Personal information such as telephone number, email address or address is never shared with the customer. This data remains strictly confidential and is used only within the platform.

Editing employee profiles:
Employees have the option to edit their profile on the platform.

 The following data can be adjusted by employees:
• Profile picture
• Address (including email address and phone number, which can be changed)
• Other information relevant to the execution of the task (e.g. work area, available times)

The employee’s name remains unchanged as it is required in direct communication with customer service and for administrative purposes.
12- Complaints management and data use :
When we receive a complaint from a customer or employee, we handle it in accordance with applicable legal provisions, in particular the data protection laws of the European Union. All complaints received are examined and we take the necessary steps to resolve the matter in accordance with the legal requirements. This includes responding in a timely manner and, where appropriate, taking the necessary measures to resolve the complaint.

We store all relevant data related to the complaint, including the message and date, for a maximum period of one year. After this period, this data is securely deleted in accordance with our internal data protection policy. All data is treated confidentially and we are legally obliged to process all personal information in accordance with the rules of the EU General Data Protection Regulation (GDPR).

Data transfer between customers and employees: When an order is confirmed by the employee, the following data is passed on:
• Profile information of the employee (name, photo, language)
• The offer description provided by the employee
• The date on which the order is to be carried out (if specified by the employee)
• Reviews that the employee has received from customers
• The details of the order (e.g. description of the order, services performed, location of the service and payments).

Please note that no sensitive data such as telephone numbers, email addresses or private addresses will be passed on without the express consent of the user.
13- Chat histories and photos:

All chat messages and photos exchanged between the customer and the employee as part of the order are also saved and can be used for communication and conflict resolution. This data is not passed on to third parties unless it is necessary to carry out the order.
Every customer and employee has the option of contacting us via our email address. We save all messages sent to our customer service, including the content and date of the message, for one year. After this period, the data is completely deleted in order to comply with data protection guidelines and ensure the security of the information.

We attach great importance to the protection of the personal data of all users and ensure that it is only passed on to the extent necessary to provide the service.

14- Use of social media:

We are active on platforms such as Instagram, Facebook and TikTok to interact with users and present our services. Please note that these platforms have their own data protection policies over which we have no influence.
• Instagram: Instagram privacy policy
• Facebook: Facebook privacy policy
• TikTok: TikTok privacy policy

15- Security of your data:

We use technical and organizational measures to protect your data from unauthorized access, loss or misuse, such as:
• Encryption of data transmissions (e.g. SSL)
• Access restrictions to personal data
• Regular security checks

16- The newsletters:

We continually update our platform to provide you with a better user experience. For this reason, we regularly send notifications and updates about changes or new features of our platform to our registered customers. These notifications may include updates to our services, new features or important changes to the Terms of Use or Privacy Policy.

Regular updates and notifications:
We continually update our platform to provide you with a better user experience. For this reason, we regularly send notifications and updates about changes or new features of our platform to our registered customers. These notifications may include updates to our services, new features or important changes to the Terms of Use or Privacy Policy.

Notifications will be sent by email or through the platform itself, depending on your preferences and the settings of your account. You can manage your notifications at any time in your user account.
Cookies and technical data:

Our website uses cookies to improve user experience, e.g. by saving language settings or login status. You can deactivate cookies in your browser settings, but some functions of the website may then be restricted.
You have the right to request the deletion of your data at any time, if there are no statutory retention periods to the contrary.

You can contact us at any time for further information about deleting your data.

17- Data when registering for the newsletter:

• When you register on our platform, you will automatically be registered for our newsletter. This ensures that you are always informed about the latest offers and benefits and that you have the latest information and opportunities available at all times. This way, you are always up to date and can benefit from the advantages that our newsletter offers.
• We store your email address solely for this purpose and do not pass it on to third parties.
• Users can unsubscribe from the newsletter at any time by using the unsubscribe link in the email. After unsubscribing, your email address will be deleted from our mailing list.

User permissions and rights:

• As a user of our platform, you have the right to receive information about the data we store at any time. This means you can contact us to find out what personal data we have stored about you.
• You have the right to correct, delete or block your data, provided that there are no statutory retention periods to the contrary.
• To exercise these rights, you can contact us by email or via our contact form on the website or Tasker24 app.

 Permissions for employee profiles:

• When registering as an employee, the following authorizations are requested:
• Access to your camera to take a selfie for identity verification (only one time for verification, the image will be deleted afterwards).
• Permission to query location to check availability in your city or region.
• These permissions are necessary to ensure that your information is correct and that we can assign you suitable orders.
  User rights:
• Right to information: You have the right to receive information about the personal data we store at any time. You can contact us to find out what data we have stored about you.
• Right to rectification: If your data is incomplete or incorrect, you have the right to have it rectified.
• Right to erasure: You can request that your data be erased unless there are legal retention obligations.
• Right to object: You have the right to object to the processing of your data at any time, unless this is based on a legal mandate.
• Right to data portability: You can request that your personal data be provided in a structured, common and machine-readable format.
• Location query: An optional location query can be made to check your availability in a specific region. This data is only used to place orders and is not stored permanently.

Required permissions:
Our app requires certain permissions to give you the best possible experience. These include:
• Camera: Required to take photos for your profile or for assignment purposes.
• Storage access: Allows you to save photos, documents and assignment data to your device.
• Location access: Used to determine the location for tasks where distance is important (e.g. to calculate travel costs).
• Notifications: To inform you about new assignments, messages or changes.

These permissions are only requested with the user’s express consent and are used solely for the purpose of making optimal use of the app. We do not collect any personal data without your consent and respect your privacy at all times

User rights
We attach great importance to the protection of your personal data and always act in accordance with the data protection laws of the European Union. Your data will only be used for the purposes described in our privacy policy and will not be passed on to third parties unless this is required by law.

Rights of Users:
• Right to Information: You can request information at any time about the data we have stored about you.
• Right to Rectification: You can have incorrect or incomplete data corrected.
• Right to Erasure: You can request the deletion of your data, provided there are no legal retention obligations.

• Right to restriction of processing: You can restrict the processing of your data if certain conditions are met.

 • Right to object: You can object to the processing of your data if it is based on legitimate interests.

• Right to data portability: You have the right to receive your data in a structured, commonly used format in order to transmit it to another service provider.

Right to delete:

• Users have the option to delete their account themselves at any time.
• This can be done via the account settings on the platform.
• After the account has been deleted, all associated data will be removed in accordance with the applicable data protection regulations,
• unless the data is still required for legal requirements, such as by the courts. In addition, the account can be deleted if there are no open or processing orders.

Right of Withdrawal:

1. Withdrawal of Consent:

You have the right to withdraw your consent to the processing of your personal data at any time. The withdrawal can be made either via email, through our contact form on the website, or via the Tasker24 app. After the withdrawal, we will delete or anonymize your data, insofar as this is legally possible.

2. Deadlines for Withdrawal: You can withdraw your consent to the processing of personal data at any time. However, this withdrawal will not affect the lawfulness of the processing that has already occurred up to the point of withdrawal.

3. Special Deadlines and Legal Retention Obligations:  Please note that certain personal data, due to legal requirements ( eg, tax or billing data), cannot be immediately deleted, even if you object to the processing. This data will be stored for the legally required period before it is permanently deleted.

4. Withdrawal of Cookie Usage: You can object to the use of cookies at any time through your browser settings. However, this may limit the use of certain features of our website.

5. Advice on Withdrawal: If you would like to learn more about your right of withdrawal or how to exercise it, you can contact us at any time. We are happy to assist you and provide all the necessary information.

Contact:

Do you have questions about this privacy policy or would you like to exercise your rights?

You can contact us at any time:

Email: kontakt@taskar24.de

         www.Taskar24.de